Useful Links

  • Returns & Exchange

    Please choose items carefully as we do not accept returns and exchanges for incorrect or change of mind on purchases done online.

  • Refunds

    Items returned in accordance with our Refund Policy must be returned within 7 days of delivery. Please choose items carefully.

    Goods can only be returned by post to Wantok Art and Craft at the expense of the buyer.

  • Proof of Purchase

    Items returned must be accompanied by any of the following documents:
    • Original Tax Receipt/Invoice.
    • Bank statement showing transaction total and date of purchase.
    • Credit card statement.

  • Pricing

    • Prices are displayed in Australian Dollars (AUD) and include GST.
    • Prices may be subject to change without notice if necessary.
    • Prices may vary from year to year.
    • Online prices, including promotional pricing, may fluctuate.

  • Shipping

    • All orders are sent via EMS within Australia and will take 1-3 business working days.
    • Depending on your location, international shipments arrive in approximately 2-10 business days from the dispatch date.
    • A signature upon delivery is required.

  • Colours

    We have made every effort to display as accurately as possible the colours of our products that appear on the site. However, as the actual colours you see depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.

Disclaimer

You agree that your access to, and use of, this site is subject to these terms and all applicable laws and is at your own risk. Wantok Art and Craft makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as otherwise provided under applicable laws. Wantok Art and Craft will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this website and any other site linked to this website. Customers wishing to purchase from this website must be the credit card (or Visa/MasterCard debit card or Amex) holder.

 FAQs

  • When the product:

    • Has a fault that the customer did not know about at the time of purchase

    • Does not do the job that the customer was led to believe it would do

    • Does not match the sample or description the customer was shown

    Under these circumstances, customers may negotiate with staff, so an appropriate solution is found such as repair, replacement, or refund.

  • • When they changed their mind about a product. This includes when a customer has found a cheaper product elsewhere, has bought a gift that is unsuitable, or their circumstances have changed, and they no longer require the goods.

    • If they knew or should have known about a fault when the goods were bought, for example as seconds.

    • If they are unable to prove from whom and when the item was purchased.